SUPPORT
The ProClass team is here to help—whether you're a current customer, have a support question, or exploring how ProClass fits your organization.
Contact us today
Sales: Ext. 807
Support: Ext. 806
5AM PST to 8PM PST
We’d love to hear from you. Whether you have a question, feedback, or need support—reach out!
FREQUENTLY ASKED QUESTIONS
Find quick answers to the most common questions about ProClass. From system features to support options, we’ve compiled the essential information to help you get started and make the most of your experience.
IS IT SECURE?
ProClass is fully PCI DSS Compliant, and our network security is audited every quarter by a third party to provide the highest level of security available.
IS TRAINING INCLUDED?
Training is provided and is also unlimited. Hire a new staff member? We are here to train them. Want a refresher or help with new features? We are here for you at any time.
WHAT ABOUT SUPPORT
Support is provided and includes unlimited phone, email, and chat support. You can request support in whichever method you find most convenient. At ProClass, we are here for you.
HOW MUCH IS CREDIT CARD PROCESSING?
With our ProClassPay solution, the processing is just 3.49% + 0.30 per transaction with no monthly fees or gateway charges. Alternative gateway support is available if you wish to use another payment provider.
CAN I BRING OVER MY CURRENT CUSTOMERS?
We understand the importance of history and we can bring over your current and historical customers, classes, registrations, and donations. There is no additional charge to import your existing data using our simple data import process.